Warranty and Return Information
Babyplus-USA.com warranties systems purchased from our own website, babyplus-usa.com or any of our sales channels in Malaysia.
All warranty information is for the original owner of the product only and is valid from time of purchase for 180 days. The warranty ceases to exist when products are rented, sold, given away or have been modified from the original design of the product.
Babyplus-USA.com warrants this product to be free from defects in materials and workmanship for 180 days from day of purchase. Any part of this product will be replaced if proven defective and returned within the warranty period.
Replacement is at the sole discretion of Babyplus-Malaysia.com.
This warranty does not cover battery replacement nor does it cover damage to any part of the BabyPlus Prenatal Education System from improper use or maintenance, accident or connection to an improper device. Purchase of BabyPlus products from others reseller may exclude you from our warranty, service, or support.
If your BabyPlus System is not performing as it should, we will happily exchange it, during the warranty period, for a replacement system. Please take note that babyplus-USA.com will not cover the shipping expenses.
All warranty exchanges must be accompanied by a Warranty Authorization Form and receipt of purchase. Please whatsapp us +6(010) 379 0007 for the Warranty Authorization Form.
Please email customercare@babyplus-Malaysia.com or whatsapp +6(010) 379 0007 with any warranty issue.
Please return a copy of the Warranty Authorization Form, copy of receipt, and malfunctioning BabyPlus system
Lewe Kidz Global Sdn. Bhd.
Attn: Warranty Exchanges
Lot 2-095, Endah Parade, No. 1, Jalan 1/149E, Taman Sri Endah, Bandar Baru Seri Petaling, 57000 Kuala Lumpur.
We are not responsible for lost or damaged systems, so insurance or a trackable shipping method is recommended.
Once received and malfunction is confirmed, you will receive a warranty replacement immediately.
Thanks for shopping at babyplus-Malaysia.com.
If you are not entirely satisfied with your purchase, we're here to help.
You have  calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.